Privacy Policy
Last updated: November 1, 2025
At GamesGoblin, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
Personal Information
- Name and contact information (email address, phone number)
- Game IDs/Player IDs for order fulfillment
- Account credentials (encrypted passwords)
- Transaction history and order details
Automatically Collected Information
- IP address and device information
- Browser type and version
- Usage data and analytics
- Cookies and similar tracking technologies
Payment Information
Payment details are processed by secure third-party payment gateways. We do not store your complete card details or banking credentials on our servers.
2. How We Use Your Information
- Process and fulfill your orders
- Verify your identity and prevent fraud
- Communicate about your orders and account
- Provide customer support
- Improve our services and user experience
- Send promotional offers (with your consent)
- Comply with legal obligations
- Analyze usage patterns and trends
3. Information Sharing and Disclosure
We may share your information with:
Authorized Resellers
Game IDs and order details shared with our verified partners to fulfill your orders.
Payment Processors
Payment information shared with secure gateways (OneGateway, Razorpay, etc.) to process transactions.
Service Providers
Third-party services for analytics, email delivery, and customer support.
Legal Requirements
When required by law, court order, or to protect our rights and safety.
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and updates
- Access controls and authentication
- Secure payment gateway integration (PCI DSS compliant)
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Privacy Rights
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we use your information
To exercise these rights, contact us at support@gamesgoblin.com or call +91 87210 96382.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for site functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings
You can control cookies through your browser settings, but disabling them may affect site functionality.
7. Children's Privacy
Our services are intended for users aged 13 and above. We do not knowingly collect information from children under 13. If you believe we have collected data from a child, please contact us immediately for removal.
8. Data Retention
We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Account data is kept for 3 years after last activity, transaction records for 7 years for accounting purposes.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
Email: support@gamesgoblin.com
Phone: +91 87210 96382 (9 AM - 9 PM IST)
Address: Mumbai, India